HVACopediaNavien · Tankless water heater
E016 Heat exchanger overheating
What the control is telling you
Water temperature in the heat exchanger went too high.
Applies to: Navien NPE-A2 (built-in recirculation) and NPE-S2 condensing tankless water heaters: NPE-150S2, NPE-180A2/S2, NPE-210A2/S2, NPE-240A2/S2
Likely causes
- Clogged cold water inlet filter
- Scale build-up in the heat exchanger (hard water)
- Low water flow through the unit
Test and repair steps
- Clean the cold water inlet filter (and the recirculation inlet filter on A2 models).
- Flush the heat exchanger with a pump, hoses and descaling solution through the isolation valves for at least 45 minutes, then rinse 5 minutes.
- Check water hardness above 7 grains/gal a softener or Navien PeakFlow is recommended, above 12 grains/gal it is required.
- If an external recirculation pump is used, make sure it gives 2-4 GPM through the heater (not more than 4 GPM).
- Reset once with the Back button on the front panel and note whether the code returns.
- Code back after a reset? Stay at the unit and phone Navien Technical Support, 1-800-519-8794.
Settings for these units
Installation clearances (indoor / outdoor) · Navien NPE-2
| Side | Indoor | Outdoor |
|---|---|---|
| Top | 9 in. (229 mm) | 36 in. (900 mm) |
| Back | 0.5 in. (13 mm) | 0.5 in. (13 mm) |
| Front | 4 in. (100 mm) | 24 in. (600 mm) |
| Sides | 3 in. (76 mm) | 3 in. (76 mm) |
| Bottom | 12 in. (300 mm) | 12 in. (300 mm) |
Vent clearance to combustibles is 0 in.
Outdoor: use the Navien Outdoor Vent Kit; keep 3 ft from an eave to the top of the vent terminals; mild climates only.
Water quality limits and flushing schedule · Navien NPE-2
| Hardness | grains/gal (mg/L) | Treatment | Flush frequency |
|---|---|---|---|
| Soft | 0-4 (0-60) | None | None |
| Moderately hard | 4-7 (61-120) | None required | Once a year |
| Hard | 7-9 (121-160) | Softener or Navien PeakFlow recommended | Once a year |
| Very hard | 9-12 (161-200) | Softener or PeakFlow highly recommended | Residential once a year; commercial twice a year |
| Extremely hard | >12 (200) | Softener or PeakFlow required | - |
Other max levels: hardness 200 mg/L, chloride 250, copper 1.0, iron 0.3, manganese 0.05, sulfate 250, TDS 500, zinc 5, chlorine 4 mg/L; aluminum 0.05-0.2 mg/L; pH 6.5-8.5.
Flushing is advised when no treatment device is installed; use white vinegar or a tankless descaler.
Models that show this code
7 models in Navien NPE-2
Other codes on the same units
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Source: Navien NPE-A2/S2 User's Information Manual (20049624A), 5.2 Understanding Error Codes, p.17. Summarized in our own words; check the original manual for your model.
Homeowner looking at this code? See what it means for you and when to call a technician.
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