E11 Flame rollout switch open

What the control is telling you

A manual-reset flame rollout switch on the burner/manifold area has opened - flame came out of the burner box. The circulator blower runs continuously and the furnace will not fire.

Applies to: Goodman/Amana/GMC gas furnaces, 9-speed ECM, 7-segment control. Two-stage 96%: AC9C96, AM9C96, GC9C96, GM9C96. Single stage 80%: VC9S80, VM9S80, AC9S80, AM9S80, GC9S80, GM9S80. Single stage 92/96%: VC9S96, VM9S96, AC9S96, AM9S96, AM9S92, GC9S96, GM9S96, GM9S92

Likely causes

• Wrong gas pressure / overfiring or wrong orifices
• Burners misaligned or restricted; orifice plate out of position
• Flame impingement, burners with oversized cross-over slots
• Air leaking around or through the heat exchanger (possible cracked heat exchanger)
• Blocked flue

Test and repair steps

1. Warning: a rollout trip means flame left the burner box - find the cause before putting the furnace back in service.
2. Remove the burner door, press the reset on the rollout switch and check it for continuity with an ohmmeter; replace it if it will not stay closed.
3. Check inlet and manifold gas pressure against the rating plate and the orifice size.
4. Check burner alignment, the orifice/heat exchanger plate position and look for burner or flue restriction.
5. Inspect the heat exchanger for leaks; check for air leaking into the burner compartment.
6. Run a full heat cycle and watch the flame pattern before leaving.

Settings for these units

Normal status displays (7-segment) · Goodman/Amana GM9S96/AM9S96

These are normal operating displays, not fault codes.

Normal status displays (7-segment) · Goodman/Amana GM9S80/AM9S80

These are normal operating displays, not fault codes.

• Normal status displays (7-segment) · Goodman/Amana GM9C96/AM9C96
• Minimum recommended filter size · Goodman/Amana GM9C96/AM9C96

Models that show this code

80 models in Goodman/Amana GM9S96/AM9S96, Goodman/Amana GM9S80/AM9S80, Goodman/Amana GM9C96/AM9C96

Other codes on the same units

• E10 Grounding fault / poor neutral connection
• EE0 Lockout - too many ignition retries (3)
• EE1 Pressure switch closed at start of heating cycle
• EE2 Pressure switch did not close (inducer runs, no ignition)
• EE3 High (primary) limit open
• EE4 Flame sensed with no call for heat
• EE5 Open fuse (short in low voltage wiring)
• EE6 Low flame signal